Refund policy

At Craftingifts, each product is thoughtfully handcrafted and, in many cases, personalized especially for you. As a result, we do not accept returns or exchanges once an order has been delivered.

However, if you receive:

  • A damaged product
  • An incorrect product
  • An incomplete order

please contact our customer support team within 24 hours of delivery with clear photographs and an unboxing video of the package.

You can reach us at:

Our team may request additional information to help us resolve the issue promptly.

Resolution Options

If your complaint is validated after review, you may be offered one of the following options:

  • Replacement of the damaged or incorrect product.
  • Refund to the original mode of payment.
  • Store credit (where applicable).

Please note that refund timelines may vary depending on your bank or payment provider.

Refunds & Replacements Will Not Be Offered In The Following Cases

We will not be able to offer refunds or replacements if:

  • The delivery address provided at checkout is incorrect or incomplete.
  • The recipient is unavailable or refuses to accept the delivery.
  • The product has been damaged or altered after delivery due to improper handling or storage.
  • The complaint is raised beyond the specified timelines.
  • Minor variations in colour, wood grains, embellishments, or finishing are observed, as these are natural characteristics of handmade products.
  • The customer changes their mind after placing a customized or personalized order.

Customized & Personalized Orders

As most of our products are made-to-order and personalized:

  • Personalized and customized products are strictly non-returnable and non-refundable.
  • Up to three complimentary design modifications are offered after order confirmation (where applicable).
  • Once the final design has been been approved and production has commenced, cancellations or modifications will not be accepted.

Important Notes

  • Complaints regarding damaged, incorrect, or incomplete orders must be reported within 24 hours of delivery.
  • Complaints regarding non-delivery must be reported within 5 days of the estimated delivery date.
  • In certain cases, we may arrange for a reverse pickup of the product for quality assessment before processing a replacement or refund.
  • We do not offer product exchanges.
  • If we are unable to fulfil all or part of your order due to unforeseen circumstances, we will notify you immediately and process a refund for the undelivered items.

Order Cancellation Policy

  • Orders may be cancelled within 12 hours of placing the order, provided production or customization has not begun.
  • Once the crafting or personalization process has started, cancellations will not be accepted.

Refund Processing Timeline

Approved refunds will be processed to the original mode of payment.

  • Refunds are typically initiated within 5–7 business days after approval.
  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

Need Help?

We're always happy to help make your celebrations extra special!

For any questions or concerns, please reach out to us:

  • Email: hello@craftingifts.in (replace with your official email address)
  • Customer Support: +91-XXXXXXXXXX (replace with your contact number)

By placing an order with Craftingifts, you agree to our Refund, Return, and Cancellation Policy.